Frequently asked questions (FAQ)
If your question is not answered below, feel free to contact us
CAN I BUY TICKETS AT THE DOOR?
Yes! We accept cash, credit and debit at the door. Our box office is located in the Markin MacPhail Centre at Winsport’s Canada Olympic Park.
IS THERE PARKING AVAILABLE?
Yes! We have ample FREE parking at the venue.
IF I BUY TICKETS ONLINE, DO I HAVE TO USE THEM THE SAME DAY?
No, tickets can be used on any operating night and are not date specific. Check our schedule page for details regarding open nights and hours.
ARE THERE ANY AGE RESTRICTIONS?
We do not recommend those who are under the age of 13 years old to enter Grim Manor. Grim’s Haunted Adventures: 3D is suitable for all ages.
IS THERE A DIFFERENT PRICE FOR CHILDREN?
All tickets purchased for attendance during Grim Manor operating hours are the same price for adults or children.
IF I'M IN LINE AT CLOSING TIME WILL I STILL GET IN?
Yes, we will finish putting everyone in line before close through the attraction.
WILL ANY OF THE ACTORS TOUCH ME?
We have a “no touch” policy. You do not touch us, and we do not touch you.
WILL THERE BE SECURITY AT GRIM MANOR?
CAN I GET OUT OF THE HAUNTED HOUSE IF I WANT/NEED TO?
Yes. There are emergency exits every 25 feet.
CAN I TAKE PICTURES OR VIDEOS IN THE HAUNTED HOUSE?
Taking photos or videos inside of the attractions are absolutely not permitted.
ARE THERE BATHROOMS AVAILABLE?
Yes, there are plenty of bathrooms at the venue.
CAN A PREGNANT PERSON ENTER?
We do not recommend anyone pregnant enter Grim Manor.